Explain the situation

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Sophie said, “No,” “It’s just me and my mom.” But she never woke up this morning. “I need you to stay on the line, okay?” asked the operator. Where is your mom now? “She’s in bed in her room.” “Okay, sweetheart, you’re okay.” Could you tell me where you live?
Waiting

Her address was given to the operator, and she waited. She stayed on the line with the operator the entire time, answering all of her questions. He asked her if her mother was hurt, if she was breathing and other important questions. However, the ambulance took a long time to arrive.